The purpose of this Customer Service Administrator role is to strengthen the Customer Service team by providing 5-star customer service, processing incoming sales orders, dealing with enquiries and preparing and converting quotations.
This is a permanent role for a motivated individual with advanced customer service or telesales experience who has a strong interest working for a growing company with a strong ecommerce presence.
Responsibilities include the following:
- Efficiently deal with inbound communications and enquiries across multiple online and offline communication channels
- Process incoming orders and assist customers through to successful completion
- Provide customer service across different sales channels
- Troubleshoot customer questions, issues and complaints, making sure our customers leave every interaction with a smile
- Develop a thorough knowledge of our products and sales channels to effectively assist customers
- Use our CRM system to maintain customer relationships
- Communicate effectively with customers, internal teams, and external parties
- General sales support and administration
- Participate in future initiatives and contribute ideas
Skills/Requirements:
- Previous experience in customer service, telesales, or account management role
- Advanced customer service and phone skills and solid understanding of the customer service and phone sales processes
- Excellent written and verbal communication skills via telephone, email, live-chat and other channels
- Comfortable building effective relationships with customers, colleagues and external parties
- Professional at all times and in any situation with customers and colleagues
- Sense of urgency in all dealings and ability to prioritise
- Attention to detail
- Confident working both independently and as part of a team
What we offer:
- A professional, fun team, a dynamic environment, modern premises, and contemporary equipment
- Permanent contract of employment, 40 hours per week
- 28 days paid holiday per annum inclusive bank holidays
- Extra one day paid holiday for your birthday
- Discretionary Christmas bonus
- Regular salary reviews
- Pension automatic enrolment
- Flexible hours of working
- Free parking
- Free hot drinks
- Staff discounts
- Personal development programme and staff training